This Privacy Policy explains how Loula handles information when you use the Loula marketplace application and related services.

Loula currently supports Google authentication. To authenticate your account, Loula may receive basic Google account information such as your display name, email address, profile photo, and Google or Firebase authentication identifier. Loula does not receive your Google password.

Loula also stores information you provide for your profile. Some profile information may be shown to other users where needed for marketplace functionality, including seller information displayed with listings.

Loula processes information you create or provide, including:

• Listings, titles, descriptions, prices, categories, and condition.
• Up to three photos for each listing.
• Province and city information associated with listings.
• Favorites, direct messages, reports, and profile information.

Loula does not require precise GPS location for marketplace listings. Listing location is based on province and city information.

Loula may process technical information needed to operate, secure, diagnose, and improve the service. This may include device and app information, authentication events, network and error information, and similar operational logs.

Loula uses Google Firebase infrastructure to provide parts of the service. This includes Firebase Authentication, Cloud Firestore, Firebase Storage, Firebase Cloud Messaging, Firebase App Check, and Firebase Functions where required by the service.

Loula may use information to:

• Authenticate users and maintain profiles.
• Create and display listings and store listing photos.
• Provide search and other marketplace functionality.
• Save favorites and provide direct messaging.
• Send service-related notifications and process reports.
• Prevent abuse and protect users and the service.
• Diagnose technical problems and operate and improve Loula.

Listings and listing photos are intended to be visible to marketplace users. Seller or profile information needed to identify the seller within Loula may appear with listings.

Direct messages are visible to the participants in the relevant conversation. Loula may access messages when reasonably necessary for safety, abuse investigation, support, legal compliance, or protection of the service.

Loula does not sell users’ personal information.

Information may be processed by service providers required to operate Loula, including Google and Firebase. Information may also be disclosed where reasonably necessary to comply with applicable law, respond to lawful requests, investigate fraud or abuse, protect users, or protect Loula and its services.

Loula keeps personal information for as long as reasonably necessary to provide the service, maintain the account, operate marketplace functionality, protect users, prevent abuse, resolve disputes, and comply with applicable obligations.

When an account is deleted, Loula will delete or anonymize personal information that is no longer reasonably required. Some information may remain temporarily in backups or be retained where reasonably necessary for fraud prevention, security, dispute resolution, legal compliance, or protecting the rights and safety of Loula or its users.

Messages already sent to another user may remain available as part of that user’s conversation history, but the deleted user’s account should no longer operate as an active account.

You may:

• Edit applicable profile information.
• Edit or delete your listings.
• Manage your favorites.
• Request account deletion.
• Contact Loula about your personal information.

For privacy questions or requests, email contact@loula.la.

Loula uses reasonable technical and organizational measures designed to protect the service and user information. These measures include secure authentication and Firebase security infrastructure. No online service can guarantee absolute security.

You must be at least 18 years old to use Loula. Loula is not specifically designed for children under 13. Users under the age required to independently consent under applicable local law should use the service only with appropriate parent or guardian involvement.

Service providers such as Google and Firebase may process or store information in countries other than your country. Data protection laws may differ between countries.

Loula may update this policy as the service evolves. Material changes may be communicated through the website, application, or another reasonable method where appropriate.

Privacy questions can be sent to contact@loula.la.

Effective date: September 2026